Aftercare, Guarantee & Customer Feedback | Eagle Bed
What happens after you buy an Eagle Bed
We are a small team handmaking upholstered beds, ottoman storage bases and divans in West Yorkshire, and selling them direct across the UK. Because we build to order rather than sell from a warehouse, the part that matters most to us is what happens after the bed arrives. This page sets out exactly what you are covered by, how to reach us if something is not right, and how we handle feedback and reviews.
What every Eagle Bed comes with
- 5-year guarantee on the frame — see our warranty page for the full terms.
- Free UK delivery — details and current lead times on the delivery information page.
- Free fabric swatches before you commit — request swatches here. Screens show plush velvet, chenille, Coniston, Naples, Galaxy and Teddy bouclé very differently to real life, so we would always rather you saw the fabric first.
- Handmade in West Yorkshire — your bed is cut, upholstered and finished by the same small workshop team, not imported flat-packed.
- Klarna and Clearpay available at checkout — see finance options.
- Returns — your rights and our process are on the returns policy page.
If something isn't right, email us first
Please contact us before anything else — it is almost always the fastest way to get the problem solved, and we would far rather fix a bed than argue about it.
Email: eaglebedofficial@gmail.com
Include your order number, the size and fabric you ordered, and a photo if there is damage. We aim to reply within two working days. Typical fixes are a replacement part sent out, replacement fittings for assembly, or a collection arranged — depending on the issue and the terms on our warranty and returns pages.
Before you order: three questions worth asking us
- Will it fit? UK mattress sizes and room-measuring advice are set out in our bed sizes guide, and every product page includes a size table.
- Storage or no storage? If you are choosing between a gas lift ottoman, a divan with drawers and a plain frame, our ottoman bed buying guide explains the trade-offs honestly, including the cases where an ottoman is the wrong choice.
- Is the colour right? Order free swatches. It costs you nothing and it is the single most common cause of disappointment we can prevent.
Reviews and feedback — where we are, honestly
We would rather tell you the truth than show you numbers we cannot stand behind. Eagle Bed does not yet display customer reviews on this website. We are setting up a proper review system so that verified customers — people with a real order number — can leave a review after their bed has been delivered and slept on, and so those reviews appear on the product pages themselves.
Until that is live, we are not going to publish star ratings, review counts or customer quotes we cannot prove. When reviews do appear here, they will follow three rules:
- Only real customers. Review invitations are sent to people who have actually received an order — nobody else can post.
- Nothing is filtered. We publish critical reviews alongside positive ones, and we reply to them. We will never hide, delay or edit a review because we did not like it.
- No payment, no incentives for praise. We will never pay for a review or offer anything in exchange for a positive one.
If you have already bought from us and want to share your experience now — good or bad — email eaglebedofficial@gmail.com. If you send a photo of the bed in your room, we will always ask your permission in writing before using it anywhere.
Still deciding?
Start with the UK bed sizes guide, then browse the full range of handmade beds and mattresses, or ask us anything on the contact page. Free swatches, free UK delivery and a 5-year guarantee apply either way.