Returns Policy

We want you to be completely happy with your Eagle Bed. If something isn't right, please contact us as soon as possible and we'll put it right.

Made-to-Order Products

Because our beds and headboards are handmade to order — often in your chosen fabric, colour, and size — we are unable to accept returns on custom-made items unless the product is faulty or damaged on arrival. This is in line with the Consumer Contracts Regulations 2013, which excludes bespoke goods from the standard 14-day return right. This does not affect your statutory rights.

Faulty or Damaged Items

If your bed arrives damaged or with a manufacturing fault, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Photos clearly showing the damage or fault

Email us at eaglebedofficial@gmail.com or call +44 7417 439197 and our team will arrange a repair, replacement, or refund as appropriate.

Mattresses

For hygiene reasons, mattresses cannot be returned once the packaging has been opened, unless faulty.

5-Year Warranty

All Eagle Bed frames and headboards come with a 5-year limited manufacturer warranty covering defects in materials and workmanship. See our full warranty terms for details.

Contact Us

For any returns or warranty queries, get in touch via our contact page. We aim to respond within 24 hours, Monday to Friday.